Moving Mountains Recovery is a Joint Commission-accredited addiction and mental health treatment center in Randolph, New Jersey, providing PHP, IOP, and outpatient care for substance use disorder and mental health.
Challenge: A growing census meant a documentation volume that had outgrown manual processes. Handwritten records and chart-by-chart review made it harder to hold treatment plan timeliness. Clinicians spent over 90 minutes on intake assessments and manually reformatted progress notes for payer requirements.
Solution: Circle Health's Charting and Compliance Review products generate structured, payor-ready notes from dictation or ambient capture, and run daily compliance checks against treatment plan timeliness, ASAM and LOCUS completeness, and assessment requirements.
Results: A national payer requested a client's complete record, over 500 pages of documentation, for medical necessity review; the response was reviewed in under 30 minutes. Follow-up treatment plan reviews are on time 93% of the time. A clinician who had been behind on documentation became the team's strongest documenter within four weeks. Compliance work shifted from manual chart review to training, coaching, and policy.